Revenue Operations Manager ID - 3190
Office based in Lutterworth
Monday to Friday standard office hours
Full Time
Motivated Leader! Inclusive collaborator! Commercially Analytical!
As a Revenue Operations Manager, you will be pivotal to elevating our EU B2B sales efficiency, enhancing our senior leaders’ visibility through key insights to collectively craft and execute a strong B2B Sales strategy. This role directly reports to our Head of Global Revenue Operations (based in the US), with proactive partnering to all our senior leads across EU Sales, Service, Marketing and Finance and associated capabilities teams, to drive overall operational improvements and accelerate speed to achieve program goals.
With focus on the European teams across UK, Ireland and Germany, it is essential that you are a motivational leader, someone who is a talented & insightful collaborator with a commercially analytically-oriented drive to develop our customer experience and business revenue
What you’ll do:
Partner with EU Sales GM leaders to:
- Deeply understand both qualitative and quantitative trends in the business through active “voice of seller” engagement, strong knowledge of short/long-term KPI trends
- Develop near-term action plans to address underperformance and/or accelerate positive trends, driving from problem statement through to implementation / adoption
- Create long-term (6+ month) roadmap to accelerate channel / program performance, in conjunction with overall B2B and Consumer Sales OKRs, cross-functional resources, and headcount considerations
- Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback
- Coordinate resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)
- Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)
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What You’ll Need
- A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience.
- Demonstrable working knowledge in revenue operations, sales operations, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams.
- The ability to break down complex, ambiguous problems into logical objectives, translating sales needs into discrete, actionable steps for partner teams to execute.
- Exceptional communication skills, someone who can clearly and concisely summarize business insights enabling the business to keep its agility and effectively pivot.
- A passion for solving problems, with a naturally inquisitive and creative mindset paired with an innovative approach to resolve and improve.
- Strength to derive insights and strategies from data, including scoping analysis, manipulating data sets (in Excel), deriving insights, and presenting findings while incorporating qualitative and quantitative business context
- Effective project management skills, someone who can manage processes efficiently by scoping logical steps from ideation to project completion, organizing data / materials for broad understanding, synthesizing stakeholder feedback, ensuring project interim steps are on time, and delivering results on time with high quality
- Exceptional collaboration outlook, with a ‘we win together’ mindset across all functions to drive operational improvement and transformational project initiatives for cross functional partners; ensuring all needs and perspectives are explored to drive a cohesive vision and execution.
- Knowledge and understanding of how to effectively tailor communication and messaging to ensure resonance with its audience.
- Capability to synthesize insights from data analysis, understanding trends that affect performance in the short-term and identifying long-term opportunities for improvement
- Intermediate IT navigation and application understanding (Google Suite, Excel/PowerPoint, Looker).
Interested? Click apply today and get exploring with our Recruitment Team!
# Disclaimer: Please be aware that for optimizing advertisements Wayfair uses multiple job titles.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
