Remote Student Success Consultant ID - 1673

Job Title: Remote Student Success Consultant

Job type: Full-Time 30-40 hours/week (Contractor)

Location: Remote

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{"x":12,"y":116,"w":548,"h":19,"abs_x":308,"abs_y":441}">Intended Start Date: ASAP

Who We Are:

Think Academy US  a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is seeking a Student Success Consultant to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.

As a Student Success Consultant your responsibilities include:

  • Guiding parents through personalized consultations, helping them navigate their students' educational journey at Think Academy.

  • Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.

  • Assessing individual student needs and collaborate with parents to develop tailored strategies that enhance learning outcomes.

  • Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.

  • Addressing challenges or concerns with creative solutions, ensuring that parent and student needs are met effectively and in a timely manner.

Shifts:

  • Morning Shift: 6:00 AM - 3:00 PM PST ~ any day of the week

  • Evening Shift: 2:00 PM - 10:00 PM PST ~ any day of the week

What We’re Looking For:

  • Passion for learning and excitement to grow by tackling challenges head-on.

  • Strong communicator who is friendly, attentive, and skilled at understanding customer needs.

  • Comfortable working in a fast-paced, dynamic environment.

  • Quick and clear in communication, with a knack for timely responses.

  • Able to commit at least 20 hours per week.

  • Experience working in a related field is a plus, but we welcome entry-level candidates!

  • Preference for candidates seeking long-term career growth within Think Academy.

  • Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

  • Flexible Remote Work: Work from anywhere that suits you best!

  • Performance-Based Commission: Rewarding hard work with extra earnings.

  • Paid Training: We invest in your success from day one.

  • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.

  • Pay: $15-$18/hr (varies by location)

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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