Title{​{:}}  Contact Center Representative - PHA Scheduling Team
Availability{​{:}} Immedia
teHourly Rate{​{:}} $15/hour +Training Bo

nusShift Hours{​{:}} 8 am PST to 12noon PST OR 1 pm PST to 5 pm

PSTLocation{​{:}} Remot

e
• , US Applicants must be eligible to work and perform their job responsibilities within the United S
t
• ates A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabili
t

ies  To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link{​{:}} PHA, Call Center Represen

tativeAbout Advantmed{​{:}} www.advant

med.comFounded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider educ

ation. Job Desc

riptionExecutive

S

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• SummaryWill be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Enga

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• issues Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported an
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• valued Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, a
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• needed Building lasting relationships with customers and other call center team members based on trust and rel
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• better Taking part in training and other learning opportunities to expand knowledge of the company and
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iremen

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• sSkills Outgoing personality and sales
a
• pproach Solid work history, citing any recognition and p
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• omotion Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on t
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• e phone Customer service or other directly related experience i
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• a plus Ability to collaborate and be a tea
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