Entry-Level Remote Customer Chat Support Specialist ID - 1430

Job Summary:

We are currently seeking an Entry-Level Remote Customer Chat Support Specialist to join our team at American Express. This is a full-time position with a competitive salary and benefits package.

 

As a Remote Customer Chat Support Specialist, you will have the opportunity to work from the comfort of your own home, with a flexible schedule and the potential for advancement within the company. Benefits include health and dental insurance, paid training, paid vacations, and more.

Description:

As a Remote Customer Chat Support Specialist, you will be responsible for providing excellent customer service to clients via chat. You will assist customers with inquiries, troubleshoot any issues they may have, and provide solutions in a timely and professional manner. You will also be responsible for documenting customer interactions and escalating any unresolved issues to the appropriate department.

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Requirements:

1. Excellent communication skills

2. Strong typing speed and accuracy

3. Ability to multitask and prioritize tasks

4. Experience working in a customer service role is a plus

5. Must have a reliable internet connection and a quiet workspace

6. Ability to work independently and as part of a team

7. High school diploma or equivalent

Responsibilities:

1. Respond to customer inquiries via chat in a timely and professional manner

2. Troubleshoot technical issues and provide solutions

3. Document customer interactions and escalate unresolved issues

4. Provide feedback to improve customer satisfaction

5. Meet or exceed performance goals and targets

6. Stay up to date on product knowledge and company policies

7. Collaborate with team members to ensure customer satisfaction

Benefits:

– Health and dental insurance

– Paid training

– Paid vacations

– Flexible schedule

– Potential for advancement within the company

Educational Qualifications:

– High school diploma or equivalent

Experience:

– Experience working in a customer service role is a plus

Company Overview:

American Express is a global financial services company known for its exceptional customer service and innovative products. We are committed to providing our customers with the best possible experience, and we are looking for talented individuals to join our team. If you are passionate about customer service and are looking for a rewarding career opportunity, we would love to hear from you. Apply now to join our team as a Remote Customer Chat Support Specialist.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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