1st Shift Remote Customer Service Representative ID - 3100

Benefits

Pulled from the full job description

  • Dental insurance
  • Health insurance
  • Opportunities for advancement
  • Paid training
  • Work from home

Full job description

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*THIS POSITION REQUIRES THE ABILITY TO COMMUTE TO LOWELL, AR. OUT OF STATE APPLICATIONS WILL NOT BE CONSIDERED.*


Do you enjoy customer service, solving problems and helping people? How would you like to work with one of the nation's best companies to work for? We can open the door for you! We are one of the largest national staffing firms and we are currently seeking candidates for an Inbound customer service call center position.
This company is a growing organization that wishes to bring on those individuals who want to thrive and grow in a flexible, dynamic environment! If you feel you are one of these individuals and have a desire to work for a rapidly growing call center in Lowell AR, please apply to this position we would love to speak to you.


We Offer: Call Center / Customer Service
  • Immediate Openings!!
  • Shift: 1st shift
  • $13/hour WEEKLY PAY
  • Promotion to in-office position to $16.45/hour pay rate
  • Training
  • - Paid, virtual classroom training.
  • Quick advancement opportunity with our rapid growth!
  • Full Benefits including Medical and Dental
  • Business casual dress code


REQUIRED: You will need to supply your own computer and internet. Below are the computer and schedule requirements that are needed.
  • Processor: i5 Core Processor OR 4000 Benchmark Score (review benchmark score at https://www.cpubenchmark.net/
  • Memory: At least 12GB
  • Two Monitors
  • USB or Wireless Headset
  • Webcam
  • Ethernet Connection
  • Ability to work a 3 weekday/2 weekend day schedule
  • Open to going in-person for Lowell, AR office for 1st shift. Comes along with pay increase


#1 Objective: Providing Service assistance to the commercial trucking industry. You will be helping truckers who need roadside assistance.
Your specific duties will include: Call Center / Customer Service
  • Support intake and dispatch emergency road service calls to truck drivers that call in
  • Handle escalated issues from the tire service centers
  • Answer calls from customers who have broken down and work to locate a service provider in the area
  • Inputting relevant call information into PC. Processing new sales orders or upgrading panel type
  • Transferring calls to other departments/call centers if customer require.


Skills required: Call Center / Customer Service
  • High School Diploma or GED
  • Ability to move fast fix problems and be nice
  • Exceptional written and verbal communication skills in the English language.
  • Work from home experience preferred
  • History of great attendance
  • Must be highly organized and able to follow-through
  • PC familiarity and proficient typing skills
  • Ability to navigate through several web applications simultaneously.
  • Strong technical skills.
  • Must be articulate and professional
  • Successfully pass a criminal background, drug screen, and employment verification.
  • “Our Company is committed to equal opportunity principles.”

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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