REMOTE--Interviewer/Customer Service - Now Hiring ID- 10593

Job purpose: the Interviewer is responsible for supporting the Telemed team by insuring all incoming work is assigned and completed within the same day. Daily duties may include but are not limited to answering incoming telephones for Telemed Interviews, all of the field offices, agents, brokers, applicants and clients, handling complaints as needed and have a basic understanding of the paramedical process. Additionally, the Interviewer, may be asked to act as mentors for their teammates in answering questions, providing training and assisting with special projects.  Duties and responsibilities

 

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  • Interviews
    • Obtain health history and personal information from clients applying for insurance
    • Promote professionalism and adhere to confidentiality agreements
  • Customer Service
    • Supports the mission statement to develop, enhance, and promote quality customer service through team efforts
    • Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members
  • Training & Development
    • Attends and participates in development programs
    • Maintain certification where applicable, and continue to improve skills
    • Cross train to other positions as directed
    • When requested, train teammates on new tasks, mentor new employees
    • Answer questions on process and system functionality
  • Professional Image
    • Exhibits professional demeanor at all times while representing the practice
  • Goals & Objectives
    • Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis
    • Gives input and supports management/practice decisions

Qualifications High School diploma or equivalent, good organizational skills, effective communication skills and critical thinking. Must be able to work compatibly as a team member with co-workers. Ability to logically think and determine the next step to pursue. Prefer 6 months of customer service experience and knowledge of medical terminology.  Working conditions Part-Time 25-29 hours per week. Physical requirements The ability to sit for extended periods; lift up to 10 lbs; utilize computer, monitor, and keyboard for assigned shift. Direct reports Team Leads, Supervisors, Managers, and/or Director of Operations Other This job description is intended only to describe the general nature and level of work performed. It is not intended nor should it be interpreted as an exhaustive list of all duties, skills, and responsibilities. Incumbents will perform the attached duties as well as any other assigned by the management.

Remote Requirements:

  • Desktop or laptop computer with Windows 10 or newer. (No Chromebooks, iPads or tablets).
  • A second monitor will be needed prior to starting this position, if hired.
  • High speed internet capable of being wired. (Cannot use Wi-Fi for this position)
  • Headset
  • Office or quiet place in home to work.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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