Job title: Auto Mechanic, Service Manager or Service Technician – remote in AR, CA, FL, MI, NC or TX only

Company: Ally Financial

Job description: 12808 Gran Bay Parkway West, Jacksonville, FL, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 150 California Street, San Francisco, CA, 17500 Chenal Parkway, Little Rock, AR, 2911 Lake Vista Drive, Lewisville, TX, 500 Woodward Avenue, Detroit, MI, 535 Anton, Costa Mesa, CA, 601 S. Tryon Street, Charlotte, NC, 701 Palomar Airport Road, Carlsbad, CA

Remote?

Yes

Ref #

15853

 

Working time

Apply Job!

Full time

Ally and Your Career

Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Ally offices: Dallas, TX / Little Rock, AR / Jacksonville, FL / Charlotte, NC / Detroit, MI / Kansas City, MO / Austin, TX / Houston, TX * Must have mechanical experience & knowledge – Must know cars & car parts to apply!

• For this position we hire mechanics, service or parts managers from dealerships, employees from auto retail stores, recent college grads with technical degrees / certifications in auto mechanics.
• Actual Job Title: Mechanical Claims Specialist
• Training: 4 weeks, 8:30AM CST – 5:15PM CST, 45 min lunch
• Schedule: Monday – Friday, will be assigned a 9 hr shift between 7AM – 7PM with 1 hr lunch (must be flexible within those hours)
• The pay for this role is $53,040 per year, $25.50/hr. In addition, this role is eligible for an annual bonus program with a target of 5% of annual base pay, based on individual and corporate performance.

Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto? The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it! The MCS partners with our selling dealers, repair facilities, and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions. Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach
• Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
• Achieve total customer satisfaction when handling contract and claim matters
• Check for existing case information through research, manuals, database or contacts

The Skills You Bring

• 2 + years’ experience in automotive repair industry preferred; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology
• Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers
• Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities
• Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process
• Bi-lingual skills (Spanish or French) a plus but not required.

How We’ll Have Your Back

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

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We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual’s position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

53,040

Experienced

60,320

Expert

67,600

Incentive Compensation: This position is eligible to participate in our annual incentive plan.