American Express Customer Service Jobs Remote ID - 4621

American Express is a globally recognized leader in financial services, known for its commitment to delivering exceptional customer service. We are seeking dedicated and motivated individuals to join our team as Customer Service Representatives in a remote capacity. If you are passionate about helping customers, solving problems, and providing top-notch service, this is the perfect opportunity for you.

Key Responsibilities:

  • Respond to Customer Inquiries: Handle inbound calls, emails, and online chat requests from American Express cardholders, addressing their questions, concerns, and service needs.
  • Provide Product and Service Information: Offer detailed information about American Express products and services, including card benefits, account management, payment options, and more.
  • Problem-Solving: Investigate and resolve issues such as billing disputes, fraudulent charges, and account discrepancies to ensure customer satisfaction.
  • Maintain Customer Records: Accurately update and maintain customer profiles and transaction histories in our CRM system.

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  • Promote and Cross-Sell: Identify opportunities to promote additional products and services based on customer needs, while adhering to compliance guidelines.

Requirements:

  • Experience: Previous experience in customer service, call center, or related field preferred but not required.
  • Skills: Excellent communication skills (both written and verbal), strong problem-solving abilities, and a genuine passion for helping customers.
  • Tech-Savvy: Proficient in using computer systems and software, with the ability to navigate multiple systems simultaneously.
  • Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Education: High school diploma or equivalent required; college degree preferred.

Benefits:

  • Competitive Pay: Base salary with performance-based incentives.
  • Work-Life Balance: Flexible work-from-home arrangements, with no commute required.
  • Health and Wellness: Comprehensive health, dental, and vision insurance, as well as access to an employee assistance program.
  • Professional Development: Opportunities for ongoing training, career advancement, and tuition reimbursement.
  • Employee Discounts: Exclusive discounts on American Express products and services, as well as other popular retailers and service providers.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their customer service experience and why they are a good fit for this role.

 

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