Overview

The primary responsibility of the Admissions Assistant is to manage inbound inquiries from prospective parents and guide them to the appropriate campuses and programs within our network. This role requires exceptional communication skills and a warm, approachable manner to effectively convey the benefits of our educational programs. The Admissions Assistant is the first point of contact for interested families, serving as a resource and trusted guide for parents as they navigate the admissions process and identify the right school for their children.

This person works closely with the Admissions team, tracking data from conversations with prospective parents in our Microsoft Dynamics CRM, and collaborating with other teams across our Shared Services including Marketing and Operations to continually improve the Admissions experience for prospective parents.

If you are passionate about education and excited about working in an entrepreneurial environment, this role is for you.

Core Job Responsibilities

Ensure an Excellent Initial Experience for Prospective Parents:

• Respond to incoming inquiries via different channels including phone, email, WhatsApp, and social media
• Leverage resources from across our team to provide accurate information to parents in an easily understandable way
• Get to know and understand parent concerns and questions about our services, sharing this information with the Admissions and Marketing teams to continually improve our messaging to families

Support Continual Improvement of Admissions Process with Accurate Data:

• Assist in processing and updating records in Microsoft Dynamics CRM to ensure they are accurate to enable more robust analysis and tracking
• Work together with Admission functions across the school sections to meet school enrolment criteria and requirements
• Schedule campus visits such as tours, trials, and events, and liaise with campus teams to drive positive visit experiences for families
• Support the day-to-day operations for the Admissions team with administrative and other tasks and projects as needed

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Qualifications

We’d love to speak with you if you have:

• Excellent written and spoken communication skills in 2 or more of these languages: English, Mandarin, Cantonese
• Customer-facing experience in any industry including education, retail, or hospitality
• Experience using CRM platforms, Microsoft Dynamics a plus, but any system experience is valuable
• Bachelors’ degree preferred
• Understanding of education, kindergartens, and/or Montessori is an advantage

Personal Attributes

• Attention to detail and good organizational skills to prioritize different tasks and follow up needs
• Ability to learn quickly, adapt, and adjust
• High degree of personal integrity to earn the trust of prospective parents and colleagues
• Growth mindset and problem-solving approach
• Ability to embrace and exemplify Cosmic Education Group core values

Job Type: Full-time

Pay: From RM4,000.00 per month

Benefits:

• Work from home

Schedule:

• Monday to Friday

Experience:

• CRM software: 2 years (Preferred)
• Admissions: 2 years (Preferred)