Sr Admin, ITOC ID - 3997

About the position

The ITOC Sr Admin is a hands-on technical role responsible for administering and supporting systems across a multi-site environment. This position involves managing major incidents, guiding team members, and ensuring the integrity and availability of systems while providing excellent support to end users and business teams.

Responsibilities

  • Manage, coordinate, and communicate all Priority 1 incidents until fully resolved.
  • Guide and coach ITOC team members in analyst and admin roles.
  • Handle all escalations and senior leader communications.
  • Perform daily system monitoring and verify the integrity and availability of all systems.
  • Review system and application logs and verify completion of scheduled jobs.
  • Administer and monitor corporate and managed services cloud-based systems.
  • Develop, maintain, and use automation scripts using Bash, PowerShell, Python, etc.
  • Assist with patch management in production environments.
  • Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
  • Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios.
  • Monitor ticket tracking system for newly assigned tasks.
  • Monitor and report on all networks, systems, and applications in a 24x7 operations center.
  • Handle routine operations requests such as adding new users and restarting services.
  • Implement and follow all policies and procedures for monitoring, testing product availability, and incident management.

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Requirements

  • Associate degree or equivalent experience.
  • 5-7 years' experience in a related field.
  • Prior experience with major incident management programs is a plus.
  • Experience with NOC tools, network management systems, and escalation procedures.
  • Solid understanding of Windows administration and application resource utilization monitoring.
  • Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
  • Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
  • Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
  • Experience in managing and supporting virtualized environments in VMWare.
  • Basic understanding of load-balancers and web session state troubleshooting.
  • Ability to identify inefficiencies and provide solutions to improve systems and processes.
  • Experience supporting web application solutions including PaaS, SaaS, and IaaS.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize effectively.
  • Proven decision-making abilities.
  • Ability to adapt to fast-paced environments.
  • Driven, high-energy, self-starter comfortable in a dynamic, high-growth environment.

Benefits

  • Travel perks for team members
  • Opportunities for personal and professional growth
  • Empowerment to bring full self to work

 

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