Remote Sales Agent – English/Spanish Bilingual ID - 1720

About the Role

We are seeking sales-focused professionals who have a proven track record of supporting customers in their purchasing decisions. As a Sales Generalist at Wayfair, you will apply your sales experience to drive business outcomes through high-quality customer interactions. Your effective communication skills and product knowledge will help in advising customers in making confident buying decisions while meeting or exceeding sales performance expectations.

 

Key Details

  • Position Type: Full-Time
  • Base Pay: $15.00 hourly
  • Performance Bonus: Uncapped monthly incentives
  • Expected Total Compensation: Approximately $23/hour including bonuses
  • Location: Remote (Work from home)
  • Schedule: Variable shifts including potential weekend and evening hours
  • Equipment: Company-provided
  • Required Experience: Minimum 1 year in sales

 

Important Note: This position is strictly for sales activities and is different from customer service. Past experience in sales is required.

 

Core Responsibilities

 

Sales Volume Management

  • Receive 40-50 incoming sales calls daily
  • Work in a high-speed virtual environment
  • Rapport with customers quickly while responding to questions and completing a sale

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Professional Conduct

  • Attend work consistently and be on time
  • Communicate proactively regarding changes in schedule or difficulties
  • Manage time effectively

 

Customer Interaction

  • Utilize active listening
  • Provide clear, concise information
  • Create positive customer experiences to promote loyalty

 

Supplier Coordination

  • Contact product suppliers as necessary
  • Gather detailed product information not available on the website
  • Provide complete customer solutions

 

Sales Methodology

  • Utilize established sales procedures
  • Conduct effective questioning
  • Close the sale confidently
  • Build customer relationships

 

Strategic Selling

  • Analyze the needs of each individual customer
  • Offer suggestions for additional products that complement the customer's purchase
  • Maximize sales through up-selling and cross-selling

 

Performance Standards

  • Meet operational standards
  • Performance-based compensation
  • Emphasis on constant improvement

 

Workspace Requirements

  • Maintain an environment free from distractions
  • Give complete attention during customer interactions
  • Conduct yourself professionally while on shift

 

Technical Capabilities

  • Be familiar and comfortable with numerous software platforms
  • Cope with technology changes and updates
  • Deal with unexpected technical problems
  • Use many different communication tools

 

Team Engagement

  • Compete in sales competitions
  • Attend training to improve performance
  • Contribute to the team culture
  • Promote a collaborative atmosphere

 

Seasonal Flexibility

  • Flexible scheduling to accommodate peak seasons and volumes
  • Available for required overtime during peak times

 

Qualification Requirements

 

Experience

  • 1+ year of successful sales experience
  • Proven track record of meeting performance metrics
  • Preferred background in call center, retail, or virtual sales

 

Training Commitment

  • Must complete mandatory sales training program
  • No absences or schedule modifications permitted during training

 

Technical Requirements

  • Hardwired internet connection required
  • Minimum 25Mbps download/5Mbps upload speeds
  • WiFi connections not permitted
  • Company provides necessary equipment

 

Technical Skills

  • Proficiency with multiple software platforms
  • Experience with:
    • Google Workspace
    • Microsoft Office
    • Email systems
    • Video conferencing tools
    • Team collaboration software
    • Multi-screen operations
    • Spreadsheet applications

 

Workspace Requirements

  • Private, dedicated home office space
  • Environment free from distractions
  • No background noise sources

 

Educational Background

  • High school diploma or equivalent required
  • Bachelor's degree preferred but not required

 

Additional Requirements

  • Proven flexibility in a fast-paced environment
  • Strong multitasking skills
  • Ability to handle multiple customer interactions simultaneously
  • Must pass pre-employment assessment

 

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