Remote Customer Service Representative | Urgently hiring! | 100% remote!| ID - 1675

Compensation: $14 per hour

 

Position: Remote Customer Service Representative
Remote Customer Service Representative Pay Rate: $14.00 hourly
Remote Customer Service Representative Start date: December 23, 2024


We are looking for Customer Service Representatives for a 100% remote opportunity with a leader in electronic medical records retrieval! As a Customer Service Representative you will be responsible for placing calls to provider offices for audit purposes to obtain any missing medical documentation which will be entered into the company database.

 

Customer Service Representatives Role and Responsibilities

 

  • Perform outbound telephone calls and/or other means of contact with each facility to complete to retrieve medical records via fax, mail, through remote electronic medical record access or by scheduling a visit at the provider location
  • Effectively communicate with team members and external providers to ensure adherence with challenging project timelines
  • Complete additional tasks as required to support division

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Customer Service Representatives Qualifications:

 

  • Education: High school diploma
  • 1+ years of call center experience within the healthcare/medical field desired
  • Strong ability to handle fast paced training program
  • Ability to type 40 WPM
  • Medical terminology a plus
  • Must have your own work equipment PC/Laptop, mouse and headset to work 100% remotely
  • Must be computer savvy- familiar with Google Chrome and able to maneuver through multiple tabs

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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