Overnight Work From Home CSR ID - 1821

Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care's advanced scheduling software to optimize the number of rides and minimize indirect routing.

 

Essential Duties and Responsibilities:

 

Answer back-to-back calls to schedule non-emergency medical transportation.

Maintain a professional, caring, and courteous demeanor with all callers.

Track specific passengers and trip progress as requested.

Adhere to all company policies and procedures.

Perform other duties as assigned.

 

Required Qualifications and Experience:

 

High School Diploma, GED, or equivalent, required.

Six (6) consecutive months of previous customer service experience within the last four (4) years, required.

Ability to learn and work independently.

Effective oral, written and interpersonal communication skills.

Proficient with Microsoft Outlook, Word, and Teams.

Ability to multitask on a computer.

 

Preferred Knowledge and Skills:

 

Prior experience in a high call volume center.

 

Work from Home Requirements:

 

This position starts at $15.00/hour, with performance wage increases at 30 days and 120 days

Training hours: 6:00pm to 12:00am (1800 to 0000) Central Time Monday through Friday for 3 weeks

Hours of operation are 24/7/365. Most schedules are between 7:00pm and 6:30am (1900-0630) Central Time.

Work from home position, equipment will be provided, and training completed remotely

Must have and maintain high speed internet that meets or exceeds connectivity requirements.

Direct connection to modem or router is required, Wi-Fi is prohibited.

Must have a designated work area that is private, secure, and quiet.

Equipment can only be used by employee for work related business.

Employee cannot use any other computer during work hours.

No children or pets are allowed in the designated work area during work hours.

Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.

Promote from within, many opportunities for growth

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Group healthcare plan

401k with matching company contribution

Flexible Spending account

Paid time off

Company training

Accelerated career advancement

Overtime opportunities

Incentive program

Bilingual hourly rate increase

 

MTM has signed an agreement to acquire Access2Care. The acquisition is expected to close this fall. Upon close, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. Click here to learn more!

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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