Outbound Call Center Representative - Remote Work - Must be Resident of Ohio ID - 2589

Incept is a NE Ohio Top Workplace looking to hire remote or in-house call center employees. Applicants MUST reside in Ohio. You will be trained on an initial program and then considered for transfer to a variety of programs all with a common goal: to provide exceptional customer service that strengthens the relationship at each touch point. This customer service representative role is phone based (both inbound and outbound).

Programs we are currently hiring for are:

  • Blood Donor Recruitment – Inbound/outbound calls & texts to schedule appointments for future blood donations and provide reminders

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Other programs you may be considered for in the future: (dependent on schedule, skill set and client need)

  • Customer Service – inbound/outbound calls assisting customers
  • Order Processing- inbound calls from customers looking to place orders
  • Cross Selling – Outbound calls to previous or current customers offering additional products of interest.

What We Offer:
We are dedicated to creating a positive environment that encourages individuals to work towards being the best version of themselves.

Incept offers a variety of benefits to help our employees achieve success both at work and in their personal lives:

  • A great culture - Named a Top Workplace in NE Ohio 12 times
  • Daily pay options - Have access to your money before payroll
  • Flexible schedules - Ability to take time off for the things you value most
  • SALT mining - Additional rewards for the hours you are already working
  • Paid Bereavement

At-Home Work Requirements
To be considered for an at home position, applicants must demonstrate an appropriate technical aptitude and an ability to perform with minimal technical issues and/or downtime. Applicants will be responsible for providing a quiet workspace free of distractions, along with their own equipment meeting minimum standards that will be provided during the application process.

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift
  • Evening shift

Application Question(s):

  • Yes or No - Are you under the age of 18?
  • Yes or No - Will you be living in the state of Ohio at the time of your employment?
  • Yes or No - Have you previously worked for Incept?
  • If you were referred by an existing Incept employee please provide that employee's name here.
  • Yes or No - Do you have a Windows operating system? (Note: MACs and Chromebooks are NOT Windows based).

Education:

  • High school or equivalent (Required)

Location:

  • Ohio (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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