Online Customer Service Representative ID - 2687

Full Job Description

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various customer interactions effectively.

Working Shift: 9:00 am to 6:00 pm Mountain Time, Monday to Friday

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information regarding products and services to assist customers in making informed decisions.
  • Handle outbound calling to follow up on customer inquiries or feedback.
  • Maintain detailed records of customer interactions and transactions in our computerized system.
  • Utilize effective phone etiquette to ensure a pleasant experience for every caller.
  • Collaborate with team members to resolve complex issues and improve overall customer satisfaction.
  • Identify opportunities for upselling or cross-selling products during customer interactions.
  • Stay updated on product knowledge and company policies to provide accurate assistance.

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Requirements

  • Previous experience in a customer service or call center environment is preferred.
  • Strong computer skills with the ability to navigate multiple software applications efficiently.
  • Excellent verbal and written communication skills, with an emphasis on clear and polite interaction.
  • Ability to demonstrate patience and empathy when dealing with challenging situations or customers.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • A positive attitude and willingness to learn about new products and services as they become available.

Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 45 per week

Benefits:

  • Work from home

Shift:

  • Day shift

Work Location: Remote

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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