Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Join Twilio's dynamic team as a Manager of CoGS. This role manages an accounting team in the US and India and is responsible for ensuring the monthly financial close is accurate and complete for CoGS, with a continuous emphasis on optimizing processes, and providing actionable insights. Reporting to the Director of Revenue and CoGS, this role offers the opportunity to interact closely with leaders of carrier relations, FP&A, and other business operations teams. The successful candidate will exude intense curiosity and a passion for accounting and analytics, as well as a commitment to fostering a team culture emphasizing continuous personal and professional growth and inclusivity.

Responsibilities

In this role, you’ll:

• Manage and continuously develop the CoGS team, with an emphasis on enhancing accuracy and efficiency, and in building a deep knowledge of business fluctuation implications to product margins. 
• Manage and maintain the accounting team processes related to CoGS, including cost allocation, expense recognition, and accruals.  
• Be responsible for understanding the core drivers of CoGS on gross margin at the product level to enable and support accounting accuracy and completeness and to deep dive into data and metrics to deliver actionable analyses. 
• Manage, support, and maintain system integrated workpapers to automate reconciliations, month-over-month accrual flushes, and predictive and other ad-hoc models to identify areas requiring further accounting analysis.
• Build trusted relationships with key business partners, including the carrier relations team, FP&A product teams, and data teams.  
• Model strong intellectual curiosity, especially in cross-functionally collaboration to analyze and interpret cost data to provide financial insights across the business and in monthly and quarterly financial flux reporting.
• Maintain a focus on continuous process improvement leveraging automation wherever possible.
• Partner proactively with Corporate FP&A on forecasts and period over period variances.
• Lead and assist with special projects, including process improvement initiatives, new product initiatives, system implementations, and other ad hoc projects.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A bachelor’s degree or equivalent, preferably in accounting or finance related fields and a minimum of 5-7 years’ of relevant accounting experience with increasing scope, including strong US GAAP and accounting process knowledge, and experience understanding technical accounting standards.
• A proven ability to analyze, interpret, and effectively communicate financial results, variances, and trends. Model strong communication and interpersonal skills - numbers are key, but a successful business is built with people. Effective cross-functional communication to both financial and non-financial audiences are critical to making an impact.
• A diligent self-starter, with intense curiosity, and a proven ability to take initiative and be proactive in addressing complex issues. You have the ability to cut through the noise to identify the core components of a problem, and then drive toward an outcome that optimizes the impact. 
• Ability to work a flexible schedule, including non-standard hours, to effectively manage the team located both in the US and India.
• Advanced spreadsheet skills - your team’s workpapers are efficient and intuitive. You thrive in complexity but strive for simplicity and automation. 
• Strong experience ensuring and modeling compliance with process controls, including SOX. Best practices are second nature to you and your team continually keeps this at the forefront.

Desired:

• Experience with cost accounting, especially in the telecommunications industry.
• Experience at either high-growth technology startups or well-established companies.
• Experience with Oracle ERP and Smartview.
• Experience with data modeling and visualization tools.
• Experience with Alteryx and Airtable.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $112,000 - $140,000
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,000 - $148,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.