Fedex Customer Support – Freshers Jobs $25/Hour ID - 1687

Job Details:-

Hiring Organization:- Fedex

Post Name: Bilingual Customer Service Rep Ground Services

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $25/Hour

Locations:- Virginia, USA

Job Descriptions:

This position is liable for addressing all inbound client requests from FTNC and any FedEx OPCOs concerning customs leeway solicitations and giving data about obligations, duties and financier expenses as per US Boundary Administration Office (CBSA) guidelines. It requires the occupant to handle charge card installments from clients for their FTNC-FXG freedom solicitations, help FedEx Express client care and FedEx Income Administrations with requests from U.S. transporters who have issues about their charged back customs leeway charges got from FXG. Fedex Customer Support – Freshers Jobs. 

Set of working responsibilities:
Noting CALLS FROM CANADA/US
Answers approaching calls from Canadian and U.S. clients about their FTNC-FXG freedom receipt and courses them to suitable FTNC division or FedEx OPCO for goal. Fedex Customer Support – Freshers Jobs. 
Investigates on questions in regards to FTNC clearances for FXG brings into Canada, and answers clients with a goal.  Fedex Customer Support – Freshers Jobs. 
PROCESS Mastercard Installments
Processes Mastercard installments from clients guaranteeing that Visa installment is endorsed and not declined. Fedex Customer Support – Freshers Jobs. 
Logs installment accurately against the receipt in FTNC bookkeeping framework
Liaises with clients straightforwardly in the event of installment handling issues, for example, wrong charge card number, mistaken expiry date or declined installment. Fedex Customer Support – Freshers Jobs. 
Examines and answers clients on any issues connected with credit installment got and liaises with FTN Record Receivable Office to determine issues. Fedex Customer Support – Freshers Jobs. 
Helps the charging division in planning of credit notes for FTNC solicitations in question goal. Fedex Customer Support – Freshers Jobs. 

Inside Client service

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Upholds FedEx Express Client support Agents on questions connected with – FXG shipments in customs leeway delay or FTNC freedom receipt that client has gotten in mail. Fedex Customer Support – Freshers Jobs. 
Sorts and relates Low Worth Shipment (LVS) Archive for the purpose of mailing
Answers questions from other OPCOs. Fedex Customer Support – Freshers Jobs. 
Plans FTNC solicitations to ship off clients, as required
Plays out some other obligations as alloted by the Manager
Secondary School Certificate required

Working information on MS Office, Standpoint, IBM AS 400 Centralized computer application framework and office gear (fax machine/scanners/printers/scanners). Fedex Customer Support – Freshers Jobs. 
Incredible relational abilities both composed and verbal French and English
Magnificent client care, ought to be equipped for connecting with a large number of clients and representatives. Fedex Customer Support – Freshers Jobs. 

 

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