Entry Level Help Desk : Remote ID - 2404
Job DescriptionJob Description
100% Remote: Equipment Provided. 4 month Contract to hire! Paid Training.
Top Skills’ Details
1. Windows Operating Systems
2. Call Center- Customer Service
3. Troubleshoot connection issues
Job Description
Provide world-class customer support within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
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Primary Responsibilities
• Answer inbound technical support phone calls, chats and emails.
• Consult with customers and provide additional solution in the form of up-selling products and services.
• Troubleshoot voice, data, video and connection issues for customers.
• Identify, troubleshoot and assist customers with voice, data, video and connection issues.
• Answer customer service related questions
• Track and record each phone call and provide a detailed description of the call
• Provide backup assistance for other Technical Support Representatives
Flexible schedule prefered. Bonuses available and possibility for raise after 4 months.