Customer Service Representative - Sales (Work From Home) ID - 4484

Description
📍 Eligible Locations: CT, DC, DE, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV
📅 Schedule: Full-Time (40 hours/week)
💰 Salary: $16.48 - $22.92 per hour + Uncapped Commissions
💻 Work From Home Position – Equipment Provided

🚀 Are you ready to be the voice of AT&T? We are seeking customer service professionals who are passionate about providing outstanding customer experiences while working remotely. This is your chance to join a global leader in communications and technology—right from the comfort of your home!

Why Join AT&T?
✔ Competitive Pay & Commissions
✔ Full Benefits Package (Medical, Dental, 401K, Tuition Reimbursement)
✔ Paid Training (from home!)
✔ Exclusive AT&T Employee Discounts (Up to 50% off on Wireless, Internet & Home Phone)
✔ Growth & Career Advancement Opportunities

What You’ll Do in This Role
📞 Customer Engagement & Support

Handle inbound customer calls with professionalism and confidence.
Explain AT&T products, services, and billing plans to ensure customer satisfaction.
Assist with collections, activations, retention, technical support, and inquiries.
🛠 Technical Assistance & Troubleshooting

Help customers with voice, data, roaming, and network-related issues.
Support customers with air cards, USB devices, and AT&T software applications.
📊 Sales & Retention

Meet and exceed monthly sales goals by introducing AT&T’s latest offers and services.
Maintain customer loyalty through exceptional service and personalized recommendations.
🔄 Data Management & Coordination

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Navigate between multiple tools and systems to update customer records.
Ensure accurate documentation of interactions and resolutions.
What We’re Looking For
✔ Experience: Prior customer service or call center experience is a plus!
✔ Flexibility: Must be willing to work any schedule including evenings, weekends, and holidays.
✔ Tech-Savvy: Ability to troubleshoot technical issues and learn new software quickly.
✔ Strong Communication Skills: Ability to simplify complex information for customers.
✔ Problem-Solving Mindset: Ability to resolve customer concerns efficiently.

Work From Home (WFH) Requirements
🏠 Home Office Setup: A dedicated, distraction-free workspace (desk, chair, electrical outlet, LAN connection).
🌐 Verified High-Speed Internet: Reliable and secure connection to support business needs.
💻 Equipment Provided by AT&T: Keyboard, monitor, computer, mobile device, and more.
🔍 Compliance with WFH Policies: Adhere to security, noise level, and workspace audit requirements.

Why Choose AT&T?
📢 Career Growth & Training: AT&T offers ongoing training and opportunities for advancement.
🏆 Employee Recognition: Be part of a company that values and rewards its employees.
🌍 Join a Global Leader: AT&T is a trusted, innovative brand shaping the future of technology and communication.

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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