Customer Service Rep II *Bilingual* id - 4128

Full Job Description

Description


As a Customer Service Representative for our Intermodal division, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the STG team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.


Key Responsibilities


  • Assist customers and business partners via telephone and email
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Schedule pickup and deliveries, track and trace loads to identify delayed shipments
  • Process changes or cancellations to delivery orders


Skills, Knowledge & Expertise


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  • Must be bilingual in both English and Spanish
  • 1 year of logistics experience, resolving problems and issues
  • Basic Microsoft Office skills (Word, Excel, & Outlook)
  • High school diploma or equivalent
  • Experience with Microsoft Office and other business-related applications
  • Strong customer service skills with the drive to resolve issues
  • Excellent organizational skills
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations


Job Benefits


  • 8 paid holidays and 1 additional floating Diversity Day
  • PTO program based on role and tenure, starting at 15 days!
  • Incentive Bonus Program based on role within STG
  • Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options
  • 401K program with Employer match
  • Wellness programs
  • Additional benefits including recognition program, financial education and engagement activities
*STG benefits can be found here: https://dbg.nfp.com/stg-benefits-summary/


About STG Logistics

What We Do:
STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:
Our People Are The Difference. We at STG are a people-first organization, leading through our core values of People First, Authenticity, Integrity, and Passion. We invest in our team members by training, developing, coaching, and ensuring they are supported personally and professionally.

 

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