Job Description

• *Job Title:** Chat Support Associate – Remote Work
• *Company:** Phillips 66
• *Location:** Fort Worth, Texas, US…
• *Job Type:** Part-Time
• *Seniority Level:** Entry Level
• *Experience Required:** 0 Years

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### **Job Description**

Phillips 66 is seeking a passionate and reliable Chat Support Associate to join our dynamic team in a remote capacity. This entry-level position is perfect for individuals looking to kickstart their career in customer service within a supportive and innovative work environment. As a Chat Support Associate, you will provide exceptional support to our valued customers primarily through online chat, addressing their inquiries, resolving issues, and ensuring a seamless customer experience.

#### **Key Responsibilities:**

– Provide timely and accurate responses to customer inquiries via chat based on established guidelines and protocols.
– Assist customers in navigating our products and services, ensuring clarity and understanding.
– Monitor and manage chat queues effectively to maintain a minimal response time.
– Document customer interactions, including any problems encountered and their resolutions, in a clear and concise manner.
– Collaborate with team members and supervisory staff to identify common issues and suggest improvements to enhance customer experience.
– Participate in ongoing training sessions to stay updated with product information, policies, and customer service best practices.
– Exhibit adaptability by efficiently handling multiple chats simultaneously while maintaining attention to detail and quality in communication.
– Demonstrate a proactive approach in following up with customers to ensure their complete satisfaction.
– Contribute to a positive working atmosphere by cultivating teamwork, supporting colleagues, and sharing knowledge.

#### **Requirements:**

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– **Education:** High School diploma or equivalent; further education is a plus.
– **Experience:** No prior experience required; a passion for customer service and a willingness to learn are essential.
– **Personality Traits:**
– Passionate about providing excellent customer service.
– Reliable and dependable in completing tasks and responding to customer needs.
– **Soft Skills:**
– Strong attention to detail, ensuring accurate handling of customer inquiries and documentation.
– Adaptability to changing environments and diverse customer interactions.
– **Technical Skills:**
– Proficiency in using chat support software and customer relationship management (CRM) tools is preferred; training will be provided.
– Basic knowledge of computer systems and Microsoft Office Suite.

#### **Benefits:**

– Opportunities for travel to company events and career development programs.
– Paid sick leave to support your well-being.
– Comprehensive medical coverage to ensure access to health services.

#### **Working Environment:**

At Phillips 66, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation and creativity, allowing our team members to take ownership of their roles and contribute to our shared success.
• *Deadline to Apply:** November 3, 2024

Phillips 66 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in making a difference – apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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