Chat Support Associate - (Full-Time And Part-Time) ID - 2684

About Us:

Source One Technology is a leading provider of IT solutions and services. We're seeking highly skilled and customer-focused Chat Support Associates to join our team.

 

Job Summary:

As a Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.

 

Responsibilities:

  • Respond to Customer Inquiries: Answer customer live chats in a timely and professional manner.
  • Resolve Technical Issues: Resolve technical issues and provide solutions to customers via live chat.
  • Provide Product Information: Offer product information, pricing, and availability to customers.
  • Document Customer Interactions: Accurately document customer interactions in our CRM system.
  • Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
  • Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.

 

 

Requirements:

  • High School Diploma or Equivalent: Required.
  • Customer Service Experience: 0-1 year of customer service experience (entry-level).
  • Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
  • Excellent Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
  • Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
  • Quiet and Dedicated Workspace: A quiet and dedicated workspace with minimal distractions.

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What We Offer:

  • Competitive Salary: A competitive salary range of $35,000 - $50,000 per year (full-time) or $15 - $25 per hour (part-time).
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off (full-time only).
  • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
  • Flexible Scheduling: Flexible scheduling options, including part-time and full-time opportunities.
  • Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.

 

 

Technical Requirements:

  • Operating System: Windows 10 or macOS High Sierra (or later)
  • RAM: 8 GB or more
  • Processor: Intel Core i5 or AMD equivalent
  • Internet Connection: Reliable internet connection with a minimum speed of 10 Mbps
  • Headset: Noise-cancelling headset for clear communication

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation depends on your experience.

About Source One Technology: Source One Technology is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.sourceonetechnology.com.


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