Call Center Representative ID - 1861

Full job description

Nature of Job

:

Contract


Duration (months)

:

12 Months


Division / Department

:

Project


 


Will report to

:

Project Coordinator / Manager

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You are: (personality / competencies etc)


 

We’d like to think of you as:

  • Someone with a distinctive character who is self-motivated, possesses a positive attitude and a dynamic team player.
  • A proactive, a hands on and patient person
  • Someone who possesses good interpersonal skill, able to interact and communicate at all levels in the organization.
  • Highly motivated and driven to succeed.

You’re Responsibilities: (What is this role all about? What does the applicant have to do?)

  • Takes calls from customer, received new complaints, record all complaints in a daily tracker, update customer on a daily basis for any latest remarks & closure for each complaints received.
  • Delegates dockets to technician team for restoration & problem handling
  • Must have good listening skills & the ability to think quickly to make recommendation or propose a solution to a customer's problem
  • May be required to raise PR for material request for cases needed additional material restoration
  • May be required to assist on the normal admin task; eg complication documentation of Safety & Health etc.

Your Merits: (these are must haves in terms of qualifications & experience & specific technical /professionals skills that you want from the applicant)

  • Candidate must be at least SPM holder
  • Good command of both Bahasa Malaysia and English.
  • Good communication and leadership skills with every level of the organisation.
  • Comfortable to work on shift basis, weekends and public holidays.
  • Good personal traits and characteristics, high integrity, trustworthy, reliable and honest

Perks & Benefits:

  • Allowance (shift RM300)
  • Nearby public transport
  • Central location
  • Casual dress code
  • Personal leave
  • Employer EPF Contribution of 13%

 

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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