Call Center Nurse ID - 3670
Company Description
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
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Job Description
Title: Call Center Nurse I
Location: Overland Park, KS
Duration: 8+ Months
Job details:
Primary purpose and function of this position:
The purpose of the Call Center Nurse is to provide education and support to individuals inquiring about products produced and supported by Patient Services. The Call Center Nurse will also function as a resource for non-clinical associates who triage inbound calls, record patient data, support sponsored programs and initiatives.
Major duties and responsibilities that are critical and necessary, and that must be completed to achieve this position's overall objective:
Years of experience required:
2 years' nursing experience combined with at least 3 years of other clinical experience.
Specific type of experience required:
Computer literacy and good keyboard skills
Active Kansas RN license is required.
% of Time:
Receives and makes calls to individuals regarding products produced and supported by Patient Services 50%
Supports patients through education and setting of proper expectations of treatment 20%
Documents all calls to meet the requirements of management, regulatory and compliance 20%
Works on special projects as required 10%
Core competencies (five or six) that an incumbent needs to be successful in this position and that distinguish this position from others similar to it:
Business Understanding:
Has strong product knowledge
Is aware of major issues or problems with customers
Uses thorough knowledge and understanding of regulatory and company policies and guidelines for pharmaceutical education
Has good clinical knowledge about assigned disease states
Communication:
Communicates clearly and succinctly, in person, by telephone and e-mail
Listens to hear and understand; clarifies and confirms as appropriate
Probes for understanding
Communicates and demonstrates values and philosophies of the organization
Interpersonal:
Builds rapport and cultivates relationships with others, especially patients
Exhibits appropriate sensitivity to feelings of others
Interacts effectively with people with diverse styles
Demonstrates maturity, especially by remaining calm when under pressure and coping with ambiguity
Consults supervisors or asks for guidance when appropriate
Develops reputation and is honest, credible, reliable, trustworthy
Treats people with dignity and respect
Follows up and responds in a timely manner
Leadership:
Is committed to doing what is right for the company at all times
Demonstrates appropriate judgment and ability to make decisions
Adapts to change in a positive manner
Planning and Organization:
Displays a strong sense of urgency
Works effectively in a multi-task environment
Uses good time management skills
Problem-Solving:
Uses solution-oriented approach and proficient problem-solving skills
Provides open and honest communication during the problem-solving process
Teamwork:
Shares ideas, information and suggestions among team members
Provides back-up and support to other team members
Qualifications necessary to perform successfully in this position:
Education required: Registered Nurse (BSN or RN); valid nursing license in Kansas
Education preferred: BSN
Location: Overland Park, KS
Duration: 8+ Months
Job details:
Primary purpose and function of this position:
The purpose of the Call Center Nurse is to provide education and support to individuals inquiring about products produced and supported by Patient Services. The Call Center Nurse will also function as a resource for non-clinical associates who triage inbound calls, record patient data, support sponsored programs and initiatives.
Major duties and responsibilities that are critical and necessary, and that must be completed to achieve this position's overall objective:
Years of experience required:
2 years' nursing experience combined with at least 3 years of other clinical experience.
Specific type of experience required:
Computer literacy and good keyboard skills
Active Kansas RN license is required.
% of Time:
Receives and makes calls to individuals regarding products produced and supported by Patient Services 50%
Supports patients through education and setting of proper expectations of treatment 20%
Documents all calls to meet the requirements of management, regulatory and compliance 20%
Works on special projects as required 10%
Core competencies (five or six) that an incumbent needs to be successful in this position and that distinguish this position from others similar to it:
Business Understanding:
Has strong product knowledge
Is aware of major issues or problems with customers
Uses thorough knowledge and understanding of regulatory and company policies and guidelines for pharmaceutical education
Has good clinical knowledge about assigned disease states
Communication:
Communicates clearly and succinctly, in person, by telephone and e-mail
Listens to hear and understand; clarifies and confirms as appropriate
Probes for understanding
Communicates and demonstrates values and philosophies of the organization
Interpersonal:
Builds rapport and cultivates relationships with others, especially patients
Exhibits appropriate sensitivity to feelings of others
Interacts effectively with people with diverse styles
Demonstrates maturity, especially by remaining calm when under pressure and coping with ambiguity
Consults supervisors or asks for guidance when appropriate
Develops reputation and is honest, credible, reliable, trustworthy
Treats people with dignity and respect
Follows up and responds in a timely manner
Leadership:
Is committed to doing what is right for the company at all times
Demonstrates appropriate judgment and ability to make decisions
Adapts to change in a positive manner
Planning and Organization:
Displays a strong sense of urgency
Works effectively in a multi-task environment
Uses good time management skills
Problem-Solving:
Uses solution-oriented approach and proficient problem-solving skills
Provides open and honest communication during the problem-solving process
Teamwork:
Shares ideas, information and suggestions among team members
Provides back-up and support to other team members
Qualifications necessary to perform successfully in this position:
Education required: Registered Nurse (BSN or RN); valid nursing license in Kansas
Education preferred: BSN
Qualifications
Education required: Registered Nurse (BSN or RN); valid nursing license in Kansas.
Education preferred: BSN
Education preferred: BSN
